How to Order
1. Purchase FLOW
• Product Selection: Browse through categories or use the search function. Select your preferred options (size, color) and click "Add to Cart."
• Checkout & Review: Go to your cart to review item quantities and total price. Apply any available discount codes before proceeding.
• Shipping Details: Choose a saved address or add a new one, then select your preferred shipping method.
• Payment: Choose a payment method (e.g., Bank Transfer, Credit Card, or Wallet). Once the payment is confirmed, the order status will update to "Paid."
• Order Tracking: Monitor your shipment and access the tracking number via the "My Orders" menu.
2. Return & Refund Flow
• Initiate Return: Go to your order history, select the completed order, and click "Request Return/Refund" within the specified timeframe.
• Reason & Evidence: Select the reason for the return (e.g., defective item, wrong product) and upload photo evidence for review.
• Admin Review: Your request will be sent to the Admin. Once approved, you will receive instructions and the return address.
• Ship Back: Ship the item back to the provided address and input the return tracking number into the system.
• Refund Processed: After the store receives and inspects the item, the refund will be processed back to your original payment channel.